FAQ - Frequently Asked Questions

Shipping & Delivery

What countries do you ship to?

We ship worldwide, including to France and all European countries. International shipping is available for most destinations.

How long does delivery take?

Delivery times vary by location. For France and Europe, orders typically arrive within 7 business days. You'll receive a tracking number once your order ships.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our tracking page or directly with the shipping carrier.

Do you offer free shipping?

Yes, we offer free shipping to all orders 

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I return an item?

Contact our customer service team with your order number, and we'll provide you with return instructions and a return address.

How long do refunds take?

Once we receive your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods at checkout.

Is it safe to shop on your website?

Yes! We use secure SSL encryption to protect your personal and payment information. Your data is safe with us.

Orders

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order is shipped, we cannot make changes, but you can return it once received.

Do I need to create an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster checkout.

Products

When will out-of-stock items be available?

We restock popular items regularly. Sign up for notifications on product pages to be alerted when items are back in stock.

How do I know what size to order?

Check our size guide on each product page for detailed measurements and sizing information.

Contact

How can I contact customer service?

You can reach us via email support@doucesoul.com or through our contact form. We typically respond within 7-12 hours.